Privacy Policy

Effective Date: January 22, 2025

At Hostarena (“we,” “our,” “us”) we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our domain hosting and internet services. By using our services, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you sign up for our services, we collect information such as your name, email address, phone number, and billing information.
  • Account Information: Information related to your account, such as usernames, passwords, and preferences.
  • Usage Data: Information about how you use our services, including server logs, IP addresses, and browsing data.
  • Payment Information: We may collect credit card information or other payment data for billing purposes, though this information is processed by third-party payment processors.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our domain hosting and internet services.
  • To communicate with you regarding account-related matters, service updates, and customer support.
  • To process payments and fulfill your orders.
  • To improve the quality and functionality of our services through feedback and usage data.
  • To comply with legal obligations or to enforce our terms of service.
  1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with third-party vendors who assist us in operating our services, such as payment processors or hosting infrastructure providers.
  • Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process (such as a subpoena or court order).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
  1. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

  1. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct or update any inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You may choose to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality of our website and services. These technologies help us remember your preferences, analyze site usage, and enhance your experience. You can control cookie settings through your web browser.

  1. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@hostarena.co.za

Hostarena